This property is in high demand!
20 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Nice room nice facility nice ocean view and close to ocean

There is also a kids club where kids can play indoor.
Next to the beach, good pools, great services.
Even we as adults had so much fun in the water park.

Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Water sports
20 travelers have booked today.
Based on 11,819 verified reviews
8.7
8.5
8.5
8.3
8.2
8.1
Nearest transportation options
•
Bus Terminal is within 1.74 km
Location rating score
There are 156 places in walking distance!
| Value for money | 8.2 |
| Distance to city center | 2 km |
| Location rating | 8.7 |
| Nearest airport | U-Tapao International Airport (UTP) |
| Distance to airport | 32.5 km |
8.6
Excellent
Ocean view
8.3
Excellent
Ocean view
Sea view
Outdoor view
8.2
Excellent
8.3
Excellent
City view
9.3
Exceptional
Ocean view
Yes! Mercure Pattaya Ocean Resort offers dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your finest in your favorite outfit. Please contact the property for more information.
At Mercure Pattaya Ocean Resort, visitors can take part in contactless check-in and check-out option provided by this property for your benefit and safety.
While staying at Mercure Pattaya Ocean Resort, jump start your trip by visiting the nearest destinations that are within close proximity to the property which include Pic Kitchen, Tiffany's Indoor Shooting Range, and Tiffany's Show Pattaya.
While remaining at Mercure Pattaya Ocean Resort, take joy in your early morning or evening stroll at nearby park which include Fun Ball Family, The Million Years Stone Park, and Mini Siam.
Mercure Pattaya Ocean Resort's policy regarding children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Mercure Pattaya Ocean Resort has a total of 210 rooms.
Enjoy the flexibility of easy payment at Mercure Pattaya Ocean Resort which accepts up to 9, with payment card options such as MasterCard, Cash, American Express, UnionPay, and Visa.
Shopping options in Mercure Pattaya Ocean Resort’s Pattaya Beach Road neighborhood features Terminal 21 Pattaya, Central Festival Pattaya Beach, and Pattaya Night Bazaar.
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the designated hours may be charged an additional fee.
Services for audio-visual equipment are readily available to make sure your event go smoothly.
The closest airport to Mercure Pattaya Ocean Resort is U-Tapao International Airport, 32.0 km away.

Discover Comfort and Convenience at Mercure Pattaya Ocean Resort
Nestled just 2 kilometers from the vibrant heart of Pattaya, the Mercure Pattaya Ocean Resort offers an ideal retreat for travelers seeking both relaxation and accessibility. Established in 2014, this modern hotel features 210 well-appointed rooms designed to provide guests with a comfortable and memorable stay. Whether you're here for leisure or business, the resort’s prime location makes exploring Pattaya’s lively attractions effortless, with the airport just an 80-minute drive away.
Guests can enjoy flexible check-in and check-out times, with check-in available from 2:00 PM and check-out until 12:00 PM, ensuring a smooth and stress-free experience. The hotel warmly welcomes families, allowing children aged 3 to 11 to stay free of charge, making it an excellent choice for family holidays. With its contemporary amenities and strategic location, Mercure Pattaya Ocean Resort promises a delightful stay for every guest.
Unwind and Enjoy at Mercure Pattaya Ocean Resort's Vibrant Bar Scene
At Mercure Pattaya Ocean Resort, the entertainment experience is elevated with a dynamic bar scene that invites guests to unwind and socialize in style. The resort's bar offers a chic and inviting atmosphere, perfect for relaxing after a day of exploring the sun-kissed shores of Pattaya. Guests can indulge in a wide selection of refreshing cocktails, fine wines, and local beers, expertly crafted by skilled bartenders who are dedicated to providing exceptional service. Whether you're looking to sip on a tropical drink while watching the sunset or enjoy a lively evening with friends, the bar serves as a vibrant social hub.
In addition to its impressive drink menu, the bar often hosts themed nights and live entertainment, ensuring that there’s always something exciting happening. Guests can immerse themselves in the local culture through live music performances or dance the night away during special events. With its stunning views, stylish décor, and a lively atmosphere, the bar at Mercure Pattaya Ocean Resort is the ideal spot to create unforgettable memories, making it a must-visit destination for both relaxation and entertainment.
Unleash Your Energy at Mercure Pattaya Ocean Resort's Sports Facilities
At Mercure Pattaya Ocean Resort, staying active is a breeze with our state-of-the-art fitness facilities designed to cater to both leisure and serious fitness enthusiasts. Our free fitness center is equipped with modern exercise machines and free weights, ensuring that you can maintain your workout routine while enjoying your vacation. Whether you prefer a high-energy cardio session or strength training, our fitness center provides a welcoming environment where you can push your limits and achieve your fitness goals.
Additionally, the outdoor pool offers a refreshing escape from the tropical sun. Surrounded by lush greenery and stunning views, you can swim laps or simply float and relax in the crystal-clear waters. The pool area is perfect for unwinding after a workout or enjoying a leisurely day in the sun. With these exceptional sports facilities at your disposal, Mercure Pattaya Ocean Resort ensures that your stay is not only relaxing but also invigorating.
Convenience Facilities at Mercure Pattaya Ocean Resort
At Mercure Pattaya Ocean Resort, convenience is at the forefront of your experience, ensuring that every moment of your stay is seamless and enjoyable. Guests can indulge in the ease of room service, allowing you to savor delicious meals from the comfort of your own room. For those who value security, safety deposit boxes are available to keep your valuables secure, while our attentive concierge team is ready to assist you with any requests or inquiries, from booking excursions to recommending local attractions.
Stay connected with complimentary Wi-Fi available in all rooms and public areas, making it easy to share your travel memories or stay in touch with loved ones. The resort also offers a designated smoking area for guests, ensuring a comfortable environment for all. With services like dry cleaning, express check-in/check-out, and daily housekeeping, your stay is designed to be as hassle-free as possible. Plus, luggage storage facilities mean you can explore Pattaya without the burden of your bags, making Mercure Pattaya Ocean Resort the perfect base for your adventure.
Seamless Travel Experience at Mercure Pattaya Ocean Resort
At Mercure Pattaya Ocean Resort, convenience is at the heart of your travel experience. The hotel boasts a well-equipped car park that is free of charge, ensuring that guests can easily access their vehicles without any additional costs. Whether you arrive in your own car or choose to hire one for your adventures around Pattaya, the onsite car park provides a secure and hassle-free solution for your transportation needs.
For those looking to explore the vibrant surroundings, the resort offers a comprehensive car hire service, making it effortless to discover the stunning beaches, bustling markets, and cultural landmarks of Pattaya at your own pace. Additionally, the hotel’s ticket service allows you to book various tours and attractions, ensuring that you can maximize your time in this beautiful destination. With these transport facilities, Mercure Pattaya Ocean Resort promises a seamless and enjoyable travel experience for every guest.
Luxurious Comfort and Modern Amenities at Mercure Pattaya Ocean Resort
Experience the perfect blend of comfort and convenience in the elegantly appointed rooms of Mercure Pattaya Ocean Resort. Each room is thoughtfully equipped with air conditioning to keep you cool, along with blackout curtains to ensure a restful night's sleep. Unwind in style with plush linens and fresh towels, while complimentary bottled water, coffee, and tea provide added refreshment during your stay. For your convenience, a mini bar, refrigerator, and toiletries are available, making your stay both comfortable and hassle-free.
Relax and entertain with a flat-screen television featuring satellite and cable channels, or step out onto your private balcony or terrace to enjoy stunning views of Pattaya. Modern amenities such as a hair dryer, bathrobes, and a selection of complimentary instant coffee and tea further enhance your experience. Whether you're here for leisure or business, Mercure Pattaya Ocean Resort offers a sanctuary of comfort with all the essential facilities to make your stay memorable.
Culinary Delights at Mercure Pattaya Ocean Resort
At Mercure Pattaya Ocean Resort, dining is an experience that tantalizes the senses and celebrates the vibrant flavors of Thailand. The resort's on-site restaurant offers a diverse menu that caters to every palate, featuring an array of local and international dishes crafted with the freshest ingredients. Guests can indulge in a sumptuous breakfast buffet each morning, where the aroma of freshly baked pastries and brewed coffee welcomes you to a delightful start to your day. For those who prefer a more personalized dining experience, the resort also provides room service, allowing you to savor delectable meals in the comfort of your own room while enjoying stunning views of the ocean.
Whether you're craving a hearty continental breakfast to fuel your adventures or a leisurely meal to unwind after a day of exploration, Mercure Pattaya Ocean Resort ensures that every dining moment is memorable. With daily housekeeping ensuring your space is always pristine, you can relax and enjoy the culinary offerings at your own pace. Immerse yourself in the flavors of Pattaya and create unforgettable memories at this exceptional resort.
Discover Comfortable and Stylish Rooms at Mercure Pattaya Ocean Resort
At Mercure Pattaya Ocean Resort, guests can choose from a variety of inviting room options, including the Superior Twin, Deluxe Ocean View King Room, Superior King Room, Suite with Ocean View, Deluxe Twin Ocean View, and Superior Ocean View King. Each room type offers a comfortable and stylish space, perfect for relaxing after a day of exploring Pattaya. Whether you prefer the versatility of twin beds or the luxury of a king-sized bed, these rooms are designed to meet diverse preferences and needs.
Booking your stay through Agoda ensures you receive the best prices available, making your vacation both affordable and enjoyable. The platform offers a hassle-free booking experience, allowing you to secure your preferred room quickly and easily. With Agoda’s user-friendly interface and exclusive deals, planning your stay at Mercure Pattaya Ocean Resort has never been simpler or more rewarding.
Discover the Vibrant Pattaya Beach Road: A Coastal Gem
Pattaya Beach Road is the pulsating heart of Pattaya, Thailand, where the sun-kissed shores meet the vibrant energy of city life. Stretching along the stunning coastline, this iconic road is lined with swaying palm trees, inviting beach bars, and a plethora of dining options that cater to every palate. Whether you’re savoring fresh seafood at a beachfront restaurant or enjoying a refreshing cocktail while watching the sunset, the atmosphere is undeniably electric. The soft sound of waves lapping against the shore creates a serene backdrop, making it the perfect spot for a leisurely stroll or a lively evening out.
As you wander along Pattaya Beach Road, you’ll discover an array of activities that promise to keep you entertained. From thrilling water sports like jet skiing and parasailing to serene sunbathing spots, there’s something for everyone. The road also serves as a gateway to the bustling markets and shops that offer unique souvenirs and local crafts, allowing visitors to immerse themselves in the vibrant culture of Pattaya. As dusk falls, the area transforms into a lively hub of nightlife, with an array of bars, clubs, and live music venues that draw both locals and tourists alike. Whether you’re seeking relaxation or excitement, Pattaya Beach Road is a must-visit destination that captures the essence of this tropical paradise.
Getting to Mercure Pattaya Ocean Resort from Nearby Airports
Traveling to Mercure Pattaya Ocean Resort from the nearest airport is a breeze, ensuring that your journey to this tropical paradise is as smooth as possible. The closest major airport is U-Tapao Rayong-Pattaya International Airport (UTP), which is approximately a 45-minute drive away. Upon arriving at U-Tapao, you can easily find taxi services available right outside the terminal. The scenic drive along the coastline will treat you to stunning views of the Gulf of Thailand, setting the perfect tone for your vacation. Alternatively, you can opt for a pre-arranged airport transfer through the hotel, allowing you to relax and enjoy the ride without any hassle.
If you’re flying into Suvarnabhumi Airport (BKK) in Bangkok, the journey to Mercure Pattaya Ocean Resort is equally convenient. Located about 120 kilometers away, you can choose from various transportation options, including private car rentals, shuttle buses, or taxis. The drive typically takes around 1.5 to 2 hours, depending on traffic conditions. For a more comfortable experience, consider booking a private transfer in advance, which will whisk you directly to the resort, allowing you to unwind and start your holiday as soon as you step off the plane. Once you arrive, the resort welcomes you with its vibrant atmosphere, luxurious amenities, and breathtaking ocean views, making it the perfect destination for relaxation and adventure alike.
Discover the Vibrant Surroundings of Mercure Pattaya Ocean Resort
Nestled in the heart of Pattaya, Mercure Pattaya Ocean Resort offers guests easy access to the stunning Pattaya Beach, where golden sands meet the azure waters of the Gulf of Thailand. Just a short stroll away, Beach Rd is lined with vibrant shops, lively cafes, and beachfront bars, making it the perfect place to soak up the local atmosphere. Whether you’re looking to relax on the beach, indulge in water sports, or simply enjoy a leisurely walk along the shore, this iconic beach is a must-visit for every traveler.
For those seeking a unique experience, the Teddy Bear Museum and Louis Tussaud's Waxworks are delightful attractions that promise fun for all ages. Explore the whimsical world of cuddly bears or take selfies with lifelike wax figures of your favorite celebrities. As the sun sets, the nearby Boyztown comes alive with vibrant nightlife, while Ripley's Believe It or Not! World of Entertainment offers an array of intriguing exhibits and thrilling rides. Whether you’re in the mood for a delicious meal at Henry J. Bean’s Bar & Grill or a relaxing treatment at Avarin Spa or View Spa, the area surrounding Mercure Pattaya Ocean Resort is brimming with exciting options to enhance your stay.
A Gastronomic Delight at Mercure Pattaya Ocean Resort
Indulge in a culinary adventure at Mercure Pattaya Ocean Resort, surrounded by a plethora of dining options that cater to every palate. Jasmin's cafe offers a cozy ambiance and serves a delectable range of international dishes, perfect for a leisurely breakfast or a quick snack. For those craving authentic Indian cuisine, Amritsr Restaurant Bang Lamung District is a must-visit, offering a tantalizing array of flavorful curries and tandoori specialties. Mae Sri Reun is another popular choice, known for its mouthwatering Thai dishes made with fresh local ingredients. Alibaba Tandoori is a hidden gem that serves up aromatic Indian delicacies, while The Sportsman Pub & Restaurant is the go-to spot for hearty pub grub and live sports screenings. Chutney Indian by the Beach is a favorite among locals and tourists alike, offering the best Indian food in Pattaya, with its flavorful curries and biryanis. MR. VEG is a vegetarian's paradise, offering a variety of plant-based dishes that are both nutritious and delicious. For a unique dining experience, head to Benihana Pattaya, where skilled chefs showcase their teppanyaki skills right at your table. Gulliver's Traveler's Tavern is a lively pub that offers a range of international dishes and a vibrant atmosphere. Finally, Pim Bar Beer is the perfect spot to unwind with a cold beer and enjoy some bar snacks. With such a diverse array of culinary options just steps away from the hotel, guests at Mercure Pattaya Ocean Resort are spoilt for choice when it comes to dining.
Shop 'til you drop at Mercure Pattaya Ocean Resort's surrounding shopping landmarks
Located in the heart of Pattaya, Mercure Pattaya Ocean Resort offers easy access to a plethora of shopping landmarks. Just a short stroll away, you'll find Thaiwat City Walk, where you can explore a variety of boutique shops and trendy cafes. For those looking for a more traditional shopping experience, Simon Shopping Arcade is the place to go, offering a wide range of local handicrafts and souvenirs. If you're in the mood for some retail therapy, head over to Mike Shopping Mall or Style'n'Style, where you'll find a great selection of clothing, accessories, and electronics. For a unique shopping experience, visit Pattaya City Walk, a vibrant street market offering a mix of local street food, fashion, and handmade crafts. If you're a fan of Thai silk, don't miss the Jim Thompson Factory Sales Outlet, where you can find high-quality silk products at discounted prices. And for those craving a more upscale shopping experience, Central Festival Pattaya Beach and Royal Garden Plaza are just a short drive away, offering a wide range of international brands, luxury boutiques, and entertainment options. Whether you're a shopaholic or simply looking for some retail therapy, Mercure Pattaya Ocean Resort's surrounding shopping landmarks have something for everyone.
Exceptional Value at Mercure Pattaya Ocean Resort
Nestled in the vibrant heart of Pattaya, the Mercure Pattaya Ocean Resort offers an enticing average room rate of just $81 per night. This remarkable pricing positions it as an attractive option for travelers seeking comfort and quality without breaking the bank. With its stunning ocean views, lush gardens, and family-friendly amenities, guests can enjoy a luxurious experience at a fraction of the cost compared to the average hotel room in Pattaya, which stands at $159.
Choosing the Mercure Pattaya Ocean Resort not only ensures a delightful stay but also provides significant savings that can be spent exploring the rich culture and vibrant nightlife of Pattaya. This hotel strikes the perfect balance between affordability and indulgence, allowing guests to immerse themselves in the local scene while enjoying modern comforts and exceptional service. With such competitive pricing, it’s no wonder that discerning travelers are increasingly opting for this gem on the coast.
Exceptional Family-Friendly Experience at Mercure Pattaya Ocean Resort
Guests rave about their delightful stays at Mercure Pattaya Ocean Resort, highlighting the hotel as a perfect family-friendly destination. Many families express their happiness, noting the welcoming atmosphere and the efficient, friendly staff who go above and beyond to ensure a memorable experience. The resort’s impressive variety of breakfast options is consistently praised, making mornings a delightful start to the day.
The hotel’s prime location is frequently mentioned as a major advantage, with easy access to local attractions and stunning views. Reviewers appreciate the well-maintained facilities, including a fantastic pool area that caters to both adults and children, creating a fun and relaxing environment for all ages. With spacious, clean rooms and a commitment to great service, guests are eager to return, often stating they would definitely choose Mercure Pattaya Ocean Resort for their next vacation.
Exceptional Stay at Mercure Pattaya Ocean Resort
Mercure Pattaya Ocean Resort stands out as a top destination for travelers seeking a perfect blend of comfort and convenience. With an impressive overall rating of 8.3, guests consistently praise the hotel for its exceptional facilities and cleanliness, both scoring an outstanding 8.3 and 8.4 respectively. The resort's commitment to maintaining a pristine environment ensures that visitors can relax and unwind in a serene atmosphere, making it an ideal choice for families and couples alike.
Location is key, and Mercure Pattaya Ocean Resort excels in this area with an impressive rating of 8.6. Nestled in the heart of Pattaya, guests have easy access to the vibrant local attractions and stunning beaches, allowing them to immerse themselves in the rich culture and beauty of Thailand. Coupled with the attentive and friendly staff, who have earned a commendable 8.4 rating for their performance, visitors can expect a warm welcome and exceptional service throughout their stay. Whether you're here for a romantic getaway or a fun-filled family vacation, Mercure Pattaya Ocean Resort promises an unforgettable experience that keeps guests coming back for more.
Excellent8.3
Facilities
Excellent8.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Hotel Security Deposit is require and collect by front office upon arrival.
Pet-friendly! Travel with your pet charge THB 500 per pet per stay.
Maximum 2pets per room per stay and not over 10kg.
Pets not allowed in restaurants, pools, water park and kid’s club
Children Breakfast Fee: THB 247 per child will be collected upon check in.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
This Pattaya hotel is conveniently located near shopping, entertainment, and transportation options. Popular attractions like Tiffany's Show and Art in Paradise are easily accessible. The staff is friendly and accommodating, and families will love the water park with a fantastic kids' slide. A reasonably priced breakfast buffet offers a satisfying variety of dishes. Rooms are well-equipped, clean, and offer stunning ocean views, ensuring a pleasurable stay.
Inconsistent housekeeping service with room maintenance and cleanliness issues.
Did you find this review summary helpful?
Location
Service
Pool
Cleanliness
Breakfast
Kids facilities
Room size
Room comfort
Family
The day I went, there were relatively few people, not as chaotic as the first time I visited. It coincided with the hotel’s birthday, and they surprised us with a small cake, which was very cute. Thank you very much! The breakfast was great as always, with excellent bacon and a variety of food choices. The staff who handled the luggage provided very good service during both check-in and check-out, and all the restaurant staff were very nice and attentive throughout our stay. Things that need improvement: One of the elevators was out of service, leading to a long wait for the elevator every time we went out or came back in, went swimming, or headed to breakfast. We waited too long, more than 5-7 minutes each time. If someone needed to use the restroom urgently, they would definitely have a hard time. Importantly, there was no prior notice to inform customers about this, either before check-in or even while checking in. When we arrived at the elevator, we saw a posted announcement and equipment blocking the elevator door, and we noticed a line forming as people had to squeeze in on every trip. The next day, there was a loud drilling or construction noise that was quite alarming, and again there was no prior notification. Additionally, the one operating elevator was quite noisy or very loud (perhaps under renovation), but I wasn’t sure if that was normal or not. Another issue was that I was willing to pay extra for a sea view but only saw a small sliver of it. Last time, I had a beautiful sea view, so I decided to book again. This time, however, I was very disappointed because from my room, I only saw buildings. I had to go out onto the balcony and stand way over on the far left to get even a distant, angled glimpse of the sea. The photos turned out terribly. P.S. The pillows were so flat and worn that I had to use a pillow from the sofa wrapped in a towel to support my head while sleeping. I would like Agoda to keep in continuous contact with the hotel to provide updates on any improvements. I have experienced times when the hotel would call customers before check-in, and I would like the hotel to address some of the issues mentioned above, as I still like the accommodation. Ending this review sincerely.
เรียนคุณ Nusara, ขอขอบคุณในการรีวิวให้กับทางโรงแรม เราจะนำความคิดเห็นไปแชร์ให้กับทีมเพื่อการปรับปรุง หวังว่าจะได้บริการในการพักครั้งหน้าค่ะ ขอแสดงความนับถือ Panadda Injai Front Office Manager
I stayed four nights (25–29 Sept 2025) in a Superior Twin Room with City View at Mercure Pattaya Ocean Resort. It’s been two weeks since I returned home, yet there’s still no response from management regarding my feedback. Perhaps, to them, guests simply come and go — or maybe Accor members receive different treatment. That’s my personal assumption. Three staff stood out with their genuine warmth: Mr Supoj (Concierge), Ms NongNong (Pool Bar), and Mr Aun (Front Office). Their attentiveness and friendly service reflect the true Mercure spirit — something the management team could learn from. As part of my stay, I made an in-room spa booking which required three hours’ notice. Out of courtesy, I also gave the same advance notice for my room to be cleaned beforehand. Sadly, housekeeping delays caused unnecessary stress and affected the experience entirely. After my first night, I woke up itching and later noticed stained pillows. I began observing housekeeping more closely and saw mattresses left around the service lift area on my floor — not a reassuring sight for a 4-star hotel. Although I signed up for the free Accor membership, I won’t be using it for future stays here unless management shows proactive improvement. A hotel’s value lies not only in its facilities, but in how it responds to guests after they’ve checked out.
I last visited about 3 years ago, and recently went back to a rather old hotel. The equipment in the room was almost broken; the kettle was broken, but the staff came to replace it quickly. Before, there was a toothbrush provided, but now there isn’t. Overall, it’s still okay. The staff are cheerful and bright. The lifeguard at the water park keeps a good watch for safety and is always attentive. My kids really enjoy the water park and make new friends every time we visit. The only downside is that the hotel is located in between Ibis and Holiday Inn, so you have to walk quite a bit to get to the beach, but it’s good that there’s a 7-Eleven right in front of the hotel. I like that there are drinks available to serve all the time; after walking and getting tired, it’s refreshing to have a cold drink.
เรียนคุณ Sikarin, ทางโรงแรมขอบคุณเป็นอย่างยิ่งสำหรับคะแนน และความคิดเห็นของคุณเกี่ยวกับการเข้าพักที่ โรงแรมเมอร์เคียวพัทยาโอเชี่ยน รีสอร์ท เรารู้สึกยินดีและมีความสุขมากที่ทราบว่าคุณมีช่วงเวลาที่ดีระหว่างเข้าพักผ่อนอยู่กับเรา และเราต้องขออภัยสำหรับบางประสบการณ์ที่ไม่เป็นไปตามคาดหวัง เราจะนำความคิดเห็นของคุณแจ้งให้ทีมงานทราบ และมั่นใจว่าความคิดเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบคุณอีกครั้งที่ร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของคุณจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ Panadda Injai, Front Office Manager
I stayed at Mercure Ocean Resort Pattaya from 16th September to 20th September. Unfortunately, my experience was quite disappointing. The check-in was not welcoming at all. Despite being a Silver member with over 35 stays at Accor properties since 2017, I was neither recognized as a returning guest nor treated with any warmth. It felt dismissive, especially since my booking was through Agoda. The housekeeping lady on my floor was extremely rude. Even for a simple request like tissue paper or toilet paper, she reacted with disrespectful looks. In fact, most of the staff across the property carried a rude attitude and unpleasant expressions, which made the stay uncomfortable. Basic amenities are missing — there is no drinking water dispenser near the swimming pool, kids’ play area, or gym. When I asked for a small glass of water for the baby, I was shockingly told to buy it from a 7-11 store outside. This was truly disrespectful and not acceptable for a resort. Room quality was also very poor. The balcony bulb was not working, there was no night lamp in the room, the washroom sink had permanent stains, and there was not even a doorbell. There was also no side table next to the bed, making it very inconvenient to keep essentials while sleeping. On top of that, the in-room television was the worst I have seen in 20 years of hotel stays — well below SD quality, making it impossible to watch anything clearly. Though I appreciate the kitchen staff for accommodating my request to cook for my 3-year-old son with the ingredients we provided, I was disappointed that even after asking for just a spoon of tomato and onion, they did not add it. I paid 50 BAHT for a spoon of honey. The breakfast buffet was also very poor for vegetarians, with fruits being the only option and nothing at all in the main course. The only positive was that I received a room on the top floor (1610) with a nice view. Still, the overall experience did not reflect the hospitality that Accor is known for. Not a single staff showed respect, smile and care towards is guests. They asked me 300 BAHT for an empty laundry bag that my wife had used to put dirty clothes. As a frequent traveler and a pilot who has been staying in hotels worldwide for the past 20 years, I expected much better. I remain grateful and respectful to the staff who tried their best, but I sincerely hope the management takes this feedback seriously.
250 meters to the beach
Located in heart of Pattaya
Currency exchange
Free Wi-Fi in all rooms!
“Never perfect but always rested when I leave ”
July 28-31 2025. We are return customers over several years. The hotel is great for families with young children. Not overly expensive and not overly crowded. The kids can play all day in the pools and keep busy and usually make friends with other kids. There is a big water slide for big kids (5+) and a slide for younger kids in a safe kids area. The are two cliffs to jump off… not sure of the heights but the high one take some guts to jump from. The pool is shallow so a 5 year old can stand. The kids loved it. The is Water volleyball and a waterfall. Kids can play basketball with the hoop and a mini football plying area for young kids outside the kids club. There is also an adult pool on the 5th floor. Some faults were that one of two lifts was not working … since July 18 until we left on 31st, 2025. I was told they are replacing it so it may be a while. The Buffet breakfast is a let down… I would give it max 4/10. Omelets were runny and selection was pretty basic. I would like to see better BF, and maybe an omelet station like they used to have back before covid. We skipped BF one day since it is really not impressive. They will not let you eat or drink anything in the pool area unless it is bought from the hotel or you can be fined Thb 2000 as per their sign. No chips or peanuts etc as I was told. Although it’s a non-smoking hotel, we came back after dinner to our room smelling like cigarettes. The hotel came and sprayed the room to remove the scent. I assume one of our neighboring rooms was smoking in the room. Too bad some guests don’t think of others. The food by the pool was quite good … wagyu burgers, pizza and fish and chips. All tasted good, especially the Thai food. One big surprise was the cocktails made by ‘Khun Nongnong’ - she made some great cocktails… I was really impressed. Happy Hour from 5-8pm . I would suggest ask from her only. She knows what she is doing. The room was small but ok. We had a twin and pushed the beds together so had a 7ft bed for me and my 5 and 9 year olds to share. Slept well. Bed was comfy. The TV’s are made by Toshiba I think but have very very low number of pixels. I was watching a football game and could not even find the ball. Completely useless TV and might as well not have one. I suggest they replace them all with smart tv’s so guests can watch their own Netflix, Prime ext. One last note is that I saw some tiles falling out around the pool. I think the pool can use some maintenance. I noted that on the deep end under the cliff jumps was lots of leaves at the bottom… a daily morning clean would make a difference. Other than that we really enjoyed our stay and would recommend to our friends with young kids.
Dear Mr. Brian, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location and found it convenient. Your satisfaction is our priority, and we look forward to welcoming you back soon . Best regards, Panadda Injai Front Office Manager